ad99 Terms and Conditions

1 General Provisions

ad99 operates an online gaming platform for users in Bangladesh, which includes sports betting, live casino, slots and other gaming services. These Terms take the highest priority and apply above any other document or notice published on our website.

1.1 Definitions

• "Platform" refers to the ad99.cam website and all associated services.
• "Member" refers to any registered user who holds an active account.
• "Wager" or "Bet" refers to any amount of money placed on any gaming event.
• "Bonus Funds" refers to any credits granted under a promotion that carry separate wagering conditions.
• "Regulated Currency" refers to the Bangladeshi Taka (BDT / ৳).

1.2 Applicability

These Terms apply to all services of ad99, including cricket betting, football betting, live casino games, slots, fishing games and any future services that may be added from time to time. The individual terms of service of game providers may also apply simultaneously.

2 Account Registration and Eligibility

2.1 Eligibility to Register

To register with ad99, you must meet the following conditions:

• You must be at least 21 years of age.
• You must register entirely of your own free will and by your own decision.
• All information provided by you must be completely true and accurate.
• You may not register if you are currently under an active self-exclusion program.
• You may not open a new account if you previously had a closed or banned account with ad99.

2.2 One Account Policy

Each member may operate only one account. If multiple accounts belonging to the same person are found, all accounts will be closed immediately and the deposited balance may be forfeited.

2.3 Identity Verification (KYC)

ad99 may request identity verification documents from members at any time. This may include copies of a government-issued national identity card, birth certificate or passport. Withdrawals may be delayed until verification is complete.

3 Account Security and Responsibility

You are solely responsible for ensuring the security of your account. You must use a strong password and refrain from sharing it with any third party.

3.1 Protection of Login Credentials

• Keep your username and password completely confidential.
• If you suspect that someone has accessed your account without authorisation, notify our support team immediately.
• Always log out after logging in on a public or shared device.
• Be cautious of phishing emails or suspicious links.

3.2 Account Responsibility

You are fully responsible for all betting and financial transactions made from your account. If you claim that a third party used your account, the burden of proof lies with you. ad99 is not obligated to provide any compensation in such cases.

4 Deposits and Withdrawals

4.1 Deposit Terms

The following rules apply when making deposits at ad99:

• Minimum deposit amount: ৳500 (per method).
• Accepted payment methods: bKash, Nagad, Rocket and Upay.
• Deposits must be made from a payment account registered in your own name.
• Deposits from third-party accounts are not accepted.

4.2 Withdrawal Terms

• Minimum withdrawal amount: ৳800.
• Withdrawals are generally processed within 15 minutes to 2 hours.
• Withdrawals must be made using the same method and to the same account used for the deposit.
• Withdrawals may be delayed if identity verification has not been completed.
• Deposits will not be eligible for withdrawal if applicable bonus wagering conditions have not been met.

4.3 Currency and Transaction Verification

All transactions are processed in Bangladeshi Taka (BDT / ৳). In the case of any suspicious transaction, ad99 reserves the right to initiate additional verification procedures and temporarily hold the transaction.

5 Bonuses and Promotions

5.1 Welcome Bonus

A 120% bonus on the first deposit at ad99 is offered up to a maximum of ৳20,000. This bonus requires 15x wagering. For example, if you deposit ৳1,000 and receive a ৳1,200 bonus, you must complete 15x betting on the total ৳2,200 before withdrawing the bonus.

5.2 General Bonus Terms

• Bonus offers apply only once per account.
• Multiple bonuses may not be used at the same time unless specifically stated.
• Transferring a bonus to any third party is strictly prohibited.
• The validity period of a bonus will be stated separately for each offer — if wagering is not completed within the specified time, the bonus will be cancelled.
• ad99 reserves the right to withdraw, modify or terminate any bonus at any time.

5.3 VIP Program

ad99 has three VIP tiers — Bronze, Silver and Gold. Your tier is determined based on your activity on the platform. Bronze members are eligible for up to 0.5% weekly cashback, Silver members for up to 1.0% weekly cashback and Gold members for up to 1.5% weekly cashback.

6 Betting and Gaming Rules

6.1 Conditions for Placing a Bet

Once a bet is confirmed, it cannot be changed or cancelled. If an event is cancelled or suspended for any reason, the rules of the relevant gaming provider will apply to that bet.

6.2 Technical Issues

For any bet affected by a technical fault, server outage or disconnection, ad99 will make a decision based on the last available game log. In such situations, ad99's decision will be considered final.

6.3 Validity of Game Results

All games are operated through a Random Number Generator (RNG) system. The result of each game round is independent and not dependent on previous results. We work with reputable game providers to ensure complete fairness, including Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe and others.

7 Prohibited Activities

The following activities are strictly prohibited on ad99 and may result in account termination:

• Operating multiple accounts or opening new accounts for the purpose of claiming bonus benefits.
• Using any form of cheating, automated software (bots), hacking or any other technical method.
• Abusing the bonus system or using any strategic method to withdraw bonus funds.
• Operating an account on behalf of a minor or placing bets for them.
• Making deposits using funds obtained from illegal sources (money laundering).
• Threatening, harassing or attempting to defraud another member.
• Identifying any security vulnerability in the platform and exploiting it for personal gain.
• Placing bets or operating an account on behalf of a third party.

8 Responsible Gaming

ad99 places the highest priority on responsible gaming. We believe that gaming should be a form of entertainment, not a solution to financial problems.

8.1 Self-Control Tools

We provide the following self-control tools:

• Deposit Limits: Set daily, weekly or monthly deposit limits.
• Bet Limits: Set a maximum amount for bets placed within a specified period.
• Take a Break: Temporarily close your account for a set period of time.
• Self-Exclusion: Request a long-term or permanent account closure.

8.2 Help and Support

If you feel that gaming is having a negative impact on your life, please contact our support team. To read our detailed responsible gaming guidelines, visit the Responsible Gaming page.

9 Privacy and Data Protection

ad99 takes great care in protecting your personal information. We keep all data secure using modern SSL encryption technology.

9.1 Data Collection

The information collected from you at the time of registration is used solely for account management, payment processing and fulfilling applicable legal obligations.

9.2 Data Sharing

Your personal information is not sold or transferred to third parties for marketing purposes. However, information may be provided in response to a valid request from legal authorities.

To learn about our full privacy policy, visit the Privacy Policy page.

10 Account Suspension and Closure

10.1 Suspension by ad99

ad99 reserves the right to suspend or close any account in the following circumstances:

• If any provision of these terms and conditions is violated.
• If fraudulent or unusual activity is detected on the account.
• If information is received regarding the death or legal incapacity of the account holder.
• Upon instruction from legal authorities.

10.2 Voluntary Closure by Member

If you wish to close your account, please submit a request via our 24/7 live chat or by writing to [email protected]. Any pending withdrawal requests will be processed before the account is closed; however, bonus balances tied to unfulfilled bonus conditions may be cancelled.

11 Limitation of Liability

To the extent permitted by law, ad99 accepts no liability for the following:

• Any disruption to the gaming experience caused by internet connectivity or device issues.
• Transaction delays or failures caused by third-party payment providers.
• Force majeure events, including natural disasters, government restrictions, or war.
• Loss arising from a member's own negligence or from sharing account credentials.
• Any financial loss arising from game outcomes.

12 Changes to Terms and Conditions

ad99 reserves the right to change, amend, or update these rules and terms and conditions at any time. Members will be notified as far in advance as reasonably possible of any significant changes.

12.1 Notice of Changes

Any significant changes to the terms and conditions will be published on the website and, where applicable, a notification will be sent to the registered email address. Continued use of the platform after changes have been made will be considered as your agreement to the updated terms and conditions.

12.2 Periodic Review

We recommend that you review these terms and conditions regularly to stay informed of the latest changes. The "Last Updated" date at the top of the terms and conditions is always kept current.

13 Contact & Dispute Resolution

13.1 Complaints Process

If you have a complaint or dispute, please follow the steps below:

• Step 1: Contact our support team directly via our 24/7 live chat.
• Step 2: If the issue is not resolved through chat, send an email to [email protected] with full details.
• Step 3: Our management team will provide a formal response to your complaint within 72 hours.

13.2 Final Decision

If a dispute is not resolved through the above process, the decision of ad99's management will be considered final and binding.

13.3 Contact Information

To get in touch with us:

• Live Chat: 24/7 directly through the platform
• Email: [email protected]
• Website: ad99.cam