Frequently Asked Questions
All answers about ad99 in one place
From opening an account to withdrawing funds, bonus terms to safe gaming — find straightforward answers to any question you have about ad99 right here.
ad99 is one of Bangladesh's popular online gaming platforms. Many players ask us daily about opening accounts, payment methods, bonus terms, and safe gaming. Below, the most frequently asked questions are organized into five categories. Each answer is written in plain, clear English so you can find information quickly. If your question is not answered here, our 24/7 live chat support is always there for you.
Account and Registration
Account Related
To open an account at ad99 you need an active mobile number, a strong password, and valid personal details. The registration process is simple and quick — your account is activated in just a few minutes. Make sure the information you provide is accurate, as identity verification may be required at the time of withdrawal.
No, each person may only use one account. Opening multiple accounts is a violation of ad99's rules and may result in both accounts being permanently closed. If you run into any issues, contact the support team instead of opening a new account.
First, make sure you are entering the correct mobile number and password. Check whether Caps Lock is on. If you have forgotten your password, reset it from the login page. If the problem persists, contact the support team via 24/7 live chat — they will resolve it quickly.
Yes, identity verification may be required before your first withdrawal. This ensures the security of your account and prevents unauthorized activity. The verification process is usually completed quickly and helps keep your funds safe.
Deposits and Withdrawals
Payment Related
Deposits from bKash are usually instant — in most cases the balance appears in your ad99 wallet within a few seconds to a maximum of 5 minutes. If the server is busy it may occasionally take a little longer. If it takes more than 5 minutes, let us know via live chat.
The minimum deposit amount at ad99 is ৳500 for all payment methods. This minimum applies to bKash, Nagad, Rocket, and Upay alike. On your first deposit you have the opportunity to receive a welcome bonus of up to 120%.
The minimum withdrawal is ৳800. Withdrawal requests are generally processed in 15 minutes to 2 hours. Funds are sent quickly via bKash, Nagad, Rocket, and Upay. The process is faster when the amount is correct and wagering is complete.
ad99 does not charge any additional platform fees. However, mobile banking providers such as bKash or Nagad may apply their own transaction charges. Please check the fee schedule of the relevant service for details.
Yes, Nagad is a fully supported payment method at ad99. bKash, Rocket, and Upay are also supported. A minimum of ৳500 can be deposited through all methods and funds are added to your wallet quickly. Learn more on the Finance / Wallet page.
Games and Gameplay
Gameplay Related
To bet on BPL matches, log in to ad99 and go to the Cricket section. Multiple markets are available for each match — match winner, wickets, total runs, top batsman, and more. You can bet both before the match starts and during live play.
RTP stands for Return to Player — it is a percentage that indicates how much of the total amount wagered on a slot game is returned to players over the long term. A higher RTP generally means a greater chance of returns. Keep in mind that every spin is completely independent and random — there are no guarantees.
ad99's live casino offers a variety of games with real dealers — live roulette, live blackjack, live baccarat, live Sic Bo, and many more. Games from top providers including Evolution Gaming and Ezugi are available. See all games on the ad99 Casino page.
Yes, ad99 is built with a mobile-friendly design. It can be played easily from a mobile browser on both Android and iOS devices. The entire site works fully on mobile without downloading a separate app, and slots, cricket betting, and the live casino are all accessible.
Yes, live betting is available on ad99 for the T20 World Cup and other major international cricket tournaments. Odds are updated ball by ball during the match and you can make decisions in real time. The same feature applies to IPL and other international leagues.
Bonuses and Promotions
Bonus Related
Open a new account at ad99 and get a 120% welcome bonus on your first deposit, up to ৳20,000. The bonus is added to your account automatically. A 15x wagering requirement must be met to use the bonus. It applies to all payment methods.
A 15x wagering requirement means you must place bets totalling the bonus amount multiplied by 15 before you can withdraw. For example: if you receive a ৳1,000 bonus you must wager ৳15,000. Once this condition is met, the bonus funds become withdrawable.
The ad99 VIP program has three tiers — Bronze (weekly cashback up to 0.5%), Silver (up to 1.0%), and Gold (up to 1.5%). By staying regularly active you can naturally move up to higher tiers and enjoy more benefits.
Depending on the bonus terms and conditions, some bonuses may be restricted to specific game categories. Read the relevant terms and conditions carefully when you receive a bonus. You can speak with the support team via live chat for more details.
VIP members receive cashback each week at a set rate on their net losses. Up to 0.5% applies at Bronze tier, up to 1.0% at Silver, and up to 1.5% at Gold. Cashback is generally added to your account on a weekly basis.
Safety and Responsible Gaming
Safety Related
Yes, ad99 uses SSL encryption to keep all data secure. Your personal and financial information is stored with the highest level of security. Certified random number generators (RNG) are used to ensure fair play, keeping the outcome of every game completely random.
No. ad99 is for people aged 21 and over only. Opening an account as a minor is strictly prohibited. Providing false information during age verification will result in the account being permanently closed and the associated balance may be forfeited.
Yes, ad99 offers a self-exclusion feature. You can restrict or close your account for a set period or permanently. Contact the support team via live chat or email for this. Learn more on the Responsible Gaming page.
The ad99 support team provides service in Bengali 24 hours a day, 7 days a week. Instant help is available directly through live chat. You can also reach us by email: [email protected]. Phone or WhatsApp support is not available, but live chat is always active.
ad99 keeps your personal information as secure as possible and does not share it with unauthorized third parties. Limited information may be provided to relevant service providers for payment processing, but only to the extent necessary. For details, please read the Privacy Policy.
Still have questions?
Our support team is with you in Bengali 24/7 — reach out directly for any issue.
Email: [email protected] | 24/7 Live Chat Support