ad99 Privacy Policy — Your Information Is Safe With Us
This policy explains in detail how your personal information is collected, used, and kept secure on the ad99 platform.
Introduction and Scope
ad99 ("we", "our", "platform") provides a trusted online gaming and betting service for users in Bangladesh. This Privacy Policy ("Policy") applies to the ad99.cam website and all related services.
This policy describes what information is collected when you use our platform, create an account, play games, or make financial transactions — how that information is used, and what steps we take to protect your privacy.
By using ad99's services, you agree to the terms of this Privacy Policy. If you do not agree with any part of this policy, please stop using our services and contact us at [email protected].
This policy applies only to digital assets owned and operated by ad99.cam. ad99 is not responsible for the privacy practices of third-party websites or applications.
What Information We Collect
ad99 collects specific types of information in order to provide you with a secure, personalized, and reliable service. The categories of information collected are described in detail below:
2.1 Identity and Contact Information
We collect the following information when you register an account:
- Full name (in Bengali or English)
- Date of birth (for age verification — only users aged 21 or above are eligible)
- Mobile number
- Email address
- Residential address in Bangladesh
2.2 Financial and Payment Information
We collect payment method details to process your deposits, withdrawals, and transactions. This includes the last few digits of your bKash, Nagad, Rocket, or Upay account number and transaction records. Complete payment details are never stored on our servers — they are processed through secure payment gateways.
2.3 Usage and Technical Information
When you use ad99, the following technical information is collected automatically:
- IP address and device type
- Browser and operating system information
- Website usage times and game session records
- Information from cookies and similar tracking technologies
- Page visits, clicks, and navigation patterns
2.4 Identity Verification Documents
As part of regulatory compliance and fraud prevention, ad99 may request copies of a National ID (NID), passport, or driving licence for identity verification in certain circumstances. These documents are stored with the highest level of security.
Purpose of Information Use
ad99 uses collected information only for specific and legitimate purposes. Your information is not used beyond the purposes described below:
3.1 Service Delivery and Operations
- Creating, verifying, and managing your account
- Processing deposit and withdrawal transactions
- Providing bonuses, promotions, and VIP rewards
- Ensuring a personalized gaming experience
3.2 Security and Preventive Measures
- Preventing fraud, money laundering, and unauthorized access
- Monitoring unusual account activity
- Ensuring the security of your account
- Maintaining the overall protection of the platform
3.3 Communication and Support
- Providing 24/7 live chat support
- Sending important account notifications and transaction confirmations
- Informing you about relevant promotional offers (subject to your consent)
- Resolving your complaints and queries
3.4 Responsible Gaming
ad99 is committed to ensuring responsible gaming. To this end, we analyze your gaming behavior and offer assistance if early signs of problematic behavior are identified. Your information is never used against you — it is used solely to support a healthy gaming experience for you.
Sharing Information with Third Parties
ad99 does not sell, rent, or transfer your personal information to third parties for commercial purposes. However, limited information may be shared in specific circumstances:
4.1 Service Provider Partners
Trusted third-party technology providers that assist in operating our services (payment processing, security verification, game software) may have access to limited information. These partners are contractually bound to comply with our privacy standards.
4.2 Legal Obligations
If there is a valid legal order, judicial directive, or request from a regulatory authority, we may provide specific information as part of our legal obligations.
4.3 Fraud Prevention
Information may be shared with relevant security agencies to prevent fraudulent activity, money laundering, or misuse of the platform.
We will never sell or transfer your information to marketing agencies, data brokers, or advertisers. Protecting your privacy is a core responsibility of ad99.
Cookies and Tracking Technologies
The ad99 website uses cookies and similar technologies to improve your browsing experience and ensure the functionality of our services.
5.1 Types of Cookies
- Essential Cookies: Necessary for login sessions, account security, and core website functionality.
- Functional Cookies: Used to remember your preferences, language settings, and account customizations.
- Analytics Cookies: Used to analyze website usage patterns and improve our services.
- Security Cookies: Used for fraud detection and account protection.
5.2 Cookie Controls
You can block or delete cookies from your browser settings. Please note that disabling essential cookies may prevent some core ad99 services from working properly. To opt out of analytics and marketing cookies, contact us at [email protected].
Data Storage and Security Measures
ad99 follows industry-standard security technologies and practices to protect your personal information.
6.1 Technical Security
- SSL/TLS encryption — all data transfers are encrypted
- Account information stored in encrypted databases
- Firewall and intrusion detection systems
- Regular security audits and vulnerability testing
- Two-Factor Authentication support
6.2 Administrative Security
- Only authorized staff have access to personal information
- Staff receive regular training on privacy and data protection
- A least-privilege access policy is followed for data access
6.3 Data Retention Period
Information is retained for as long as your account is active and for as long as required to meet legal and regulatory obligations after account closure. After the designated period following account closure, information is securely deleted or anonymized.
Your Rights Regarding Your Information
ad99 believes you should have full control over your personal information. Your rights regarding your information are described below:
7.1 Right to Access
You may request at any time what information ad99 holds about you. We will provide this information within 30 business days.
7.2 Right to Correction
If your information contains any errors or is incomplete, you may request a correction. Many details can be updated directly in your account settings; for complex corrections, contact us at [email protected].
7.3 Right to Deletion
In certain circumstances you may request that your personal information be deleted. However, some information may need to be retained for a specific period due to legal obligations or ongoing transactions.
7.4 Right to Withdraw from Marketing Communications
You may opt out of promotional emails or notifications at any time. Important account and transaction notifications (transaction confirmations, security alerts) cannot be turned off, as they are essential for the security of your account.
7.5 How to Exercise Your Rights
To exercise any of the above rights, send a written request to [email protected]. After verifying your identity, we will process your request promptly.
Age Verification and Protection of Minors
ad99's services are strictly for users aged 21 or above. We do not knowingly collect information from minors or allow minors to access the platform.
Date of birth is verified at the time of registration. If we suspect that a user is a minor, we will immediately suspend that account and delete the associated information.
If you become aware that a minor has created an account on ad99, please notify us immediately at [email protected].
Policy Changes and Updates
ad99 reviews this Privacy Policy from time to time and updates it as needed. This policy may be revised due to changes in the scope of services, adoption of new technologies, or legal requirements.
For significant changes, we will notify you by email or through a notice on the platform. Continued use of the platform after changes are made will be considered acceptance of the revised policy.
We recommend that you visit this page regularly and stay informed about the latest version of the policy. The "Last Updated" date at the top of the page always indicates the date of the most recent revision.
Contact and Complaint Resolution
If you have any questions, concerns, or complaints regarding this Privacy Policy, please contact us. The ad99 data protection team is always ready to respond to your queries promptly.
Email: [email protected]
Live Chat: Chat directly on ad99.cam for 24/7 support
Response Time: Typically within 2 business days for email
We take every complaint seriously and aim to resolve it promptly. If you feel our response is unsatisfactory, you have the right to raise your complaint with the appropriate authority.
This Privacy Policy is effective from January 1, 2026. It replaces all previous privacy policies and statements. By using ad99's services, you are considered to have agreed to the complete terms of this policy.
Keep your account and information secure
Log in to ad99's secure platform and enjoy with peace of mind.