🛡️ Safe Gaming Commitment

Responsible Gaming —
Your protection is our priority

Q: Where can I get help for a gaming addiction problem?

Contact ad99's 24/7 live chat or email support@ad99.cam. Our trained support team will help you take steps such as self-exclusion or other protective measures. We provide assistance with complete confidentiality.

At ad99, we believe gaming is for entertainment only. Use our protective tools and guidelines to play safely and responsibly.

For ages 21 and above

Our commitment to Responsible Gaming

ad99 has always believed that online gaming is an enjoyable form of entertainment — but it should be enjoyed in the right amount and in the right way.

Age restriction

ad99 strictly operates the platform for users aged 21 and above. Minors have no opportunity to create an account or engage in gaming. Our verification process ensures that only adults have access.

21+ Only

Setting deposit limits

You can set for yourself how much you will deposit per day, per week, or per month. Once a limit is set, it takes effect immediately. Increasing a limit requires a waiting period.

Protective Tool

Time-Out

If you feel you need a short break, take a temporary pause on your account for a few days or a few weeks. During this period, no bets or transactions will be possible.

Temporary Break

Self-Exclusion

If you feel gaming is getting out of your control, choose long-term self-exclusion. Once activated, it cannot be cancelled before the set period ends.

Long-Term Protection

Session time limit

Set a maximum duration for each of your gaming sessions. Once the set time is up, a warning will automatically appear and you will be logged out if needed.

Time Management

24/7 Support

Our Bengali-speaking support team is available around the clock for any questions or issues related to responsible gaming. Contact us via live chat for a quick resolution.

Round-the-Clock Support

Recognising the signs of problematic gaming

The first step to responsible gaming is understanding yourself clearly. Although online gaming starts as entertainment, for some people it can gradually turn into a problem. It is important to be alert if you notice the following signs:

Spending more money than your budget and placing more bets to recover losses
Repeatedly failing to take a break from gaming
Neglecting family, friends, or work because of gaming
Taking bigger risks to win back lost money
Lying about or hiding your gaming activity
Feeling anxious or uncomfortable when gaming is stopped
Continuing to game by borrowing money or spending savings

Remember: If you notice even one of the above signs in yourself, seek help without delay. Contact ad99's 24/7 live chat or set account limits.

The core rules of safe gaming

At ad99, we see responsible gaming as a culture. To ensure every player's experience remains positive and safe, we recommend following some core rules:

Only play with money you can afford to lose
Set a daily or weekly budget before gaming and stick to it
Do not place larger bets to try to recover losses
Avoid gaming when you are under stress, angry, or feeling low
Do not think of gaming as a way to earn money — it is a form of entertainment
Spend time with family and friends and focus on other hobbies
Take regular breaks and keep your screen time limited

ad99's Responsible Gaming
Commitment

We believe that creating a healthy gaming environment is the duty of a responsible platform. ad99 always places the safety and wellbeing of players above profit.

SSL Encryption Protected

Fully Secure Payments

21+ Age Verification

Steps to use protective tools

Using ad99's safety tools is very simple. Follow the steps below to easily manage your gaming experience.

Access your account

Set your deposit limit

Set a daily, weekly, or monthly deposit limit. The limit will take effect immediately. Please note, the minimum deposit is ৳500.

Set a session timer

Set a maximum time for each gaming session. Once the time is up, you will be automatically logged out of your account.

Take a break when needed

If you feel you need a little rest, take a Time-Out for 1 day to 6 weeks. No bets can be placed during this period.

Activate self-exclusion

If you are experiencing long-term issues, choose self-exclusion. Once activated, it cannot be cancelled before the set period ends — this is entirely for your protection.

Contact us for support

For any issues with a tool or if you need further help, contact us via our 24/7 live chat or email.

Deposit and withdrawal information

The minimum deposit at ad99 is ৳500 and the minimum withdrawal is ৳800. Transactions can be made via bKash, Nagad, Rocket, and Upay. Withdrawals are generally completed within 15 minutes to 2 hours.

Gaming history review

You can view your complete gaming and transaction history at any time. Analyse your own patterns and reset limits if needed.

Real-time alerts

When you are approaching your set limits, ad99 will automatically send you an alert. This feature helps you make decisions in time.

Family protection

Concerned about a family member's gaming problem? Contact our support team — we will help you take the right steps.

21+ age verification policy

ad99 is a safe online gaming platform operated for adult users in Bangladesh. Under our policy, only those aged 21 or above may create an account and engage in gaming.

Age verification is mandatory at the time of registration. ad99 may at any time request a national ID card or other official documents to verify identity and age. ad99 reserves the right to permanently close an account registered with false information.

If you believe a minor you know is using ad99, please inform our support team. We will investigate the matter and take prompt action.

21+ For adults only — this is strictly enforced

Protection of minors

You can take the following steps to prevent younger family members from accessing online gaming sites:

Use a password and PIN lock on your device
Install parental control software on your browser
Never share your ad99 account password or login details
Always log out of your account after use
Avoid gaming in front of children
Keep your computer or phone in a place accessible to all family members

Frequently asked questions about responsible gaming

Answers to the most frequently asked questions about responsible gaming are provided below.

Yes, lowering your deposit limit takes effect immediately. However, if you want to increase the limit, a waiting period applies — this is in place for your protection. Please note, the minimum deposit is ৳500.

Once self-exclusion is activated, it cannot be cancelled before the set period ends. This is intentionally designed so you cannot change your decision in a moment of impulse. Once the period is over, you can apply to reactivate your account.

No. ad99 is strictly for users aged 21 and above. Anyone aged 18 or under has no opportunity to create an account. An account will not be activated without completing the age verification process.

Generally, gaming and placing new bets are completely suspended during a Time-Out. For matters related to withdrawing funds already in your account, please contact our support team. Withdrawals are generally completed within 15 minutes to 2 hours.

Contact ad99's 24/7 live chat or email [email protected]. Our trained support team will help you take steps such as self-exclusion or other protective measures. We provide assistance with complete confidentiality.

If you feel a family member is struggling with a gaming problem, speak openly with them and let our support team know. We will help with the process of putting protective measures in place on the relevant account.

Yes, all of ad99's responsible gaming tools — deposit limits, session timer, Time-Out, and self-exclusion — are available completely free of charge. No additional fees are charged for using them.

Start gaming safely

Use ad99's protective tools to enjoy gaming responsibly. A safe experience awaits you across all sections — cricket betting, slots, or live casino.

Responsible Gaming — Your protection is our priority